Telkom has fallen

Telkom, has become the equivalence of Eskom (during it's worst years), as far as telecommunications companies are concerned.

As a customer who has used them as the telecomms network provider for my home for over the past decade, they have truly deteriorated in all ways over the years. From the network coverage, and availability throughout the day, to faulty user networks, and recently WiFi provision. We tried numerous times to have them sort out the WiFi connection issues that had recently come up at my home - given I run a business from home, and need constant connection. However whenever we reached out to them for assistance the matter was always handled sluggishly, as though doing a favor for a friend, as opposed to delivering services to a paying customer. Eventually after much pushing they replaced the router, with the technicians having "remotely assessed" it, and identifying it as the fault. The replaced router arrived with missing parts, after which the technicians further claimed the router was faulty - and needed to be returned in exchange for a new one. Days turned into weeks - of an assessment and exchange which ought to routinely take less than 24hrs. On further update, the previously unpackaged router was handed back to us (via the Canal Walk Telkom branch), during which the employees very rudely dismissed any fault that had been claimed, by TELKOM TECHNICIANS.

Following all this chaos, poor customer service, and congoing irresolution of the matter - we made the final decision to cancel our Telkom contract, and sever any further consumer relations with them - this decision was met with reluctance to cancel our contract; after which they falsely gave a cancellation code, and assured us that it would be cancelled by end of business day on 11/07/2025. Thereafter we immediately approached another WiFi service provider RSAWeb, who very promptly put everything in place within 24hrs, to provide the service - during which they found Telkom had falsely claimed cancellation, and they were thus unable to proceed. On follow-up with Telkom, we were then told, the contract would ONLY be cancelled in 30 DAYS - a period not stipulated in any previous binding contractual agreement we had with them; and not explained nor justified by the consulting assistant.

Such pathetic response to being replaced, due to their own shortfalls. They definitely have fallen. I would deeply advise steering away from Telkom for this or any services required, there are many other options to choose from, that will provide services with integrity and respect for consumers.