Telkom has FAILED to resolve my account issues AFTER payment

Months ago, around May, Collections debited the amount of R1721 and till this day, the amount has not been allocated to my account.

Furthermore, because the amount has not been allocated to my account, my account gets suspended every month to an extent that I always have to call in to get it resolved.

This month, however, cases, incidents, escalations etc... have been created but the issue has not been resolved. I call in every time and have to explain myself from the beginning but my service remains suspended. I have contacted managers through email but little to no response. I am currently paying for a service that I am not using.