Telkom has failed to refund my deposit

I requested a deposit refund on 12 August 2026 and submitted the required documents. After no response, I followed up on 28 August and had to resend them. Telkom opened case ***9 but closed it on 31 August without explanation.

When I followed up again on 9 September, Telkom opened a second case, ***0, and claimed that the first case had no attachments. The consultant later said my emails went to his junk folder, despite previously confirming receipt and acting on them.

I have received contradictory explanations and new case numbers instead of my refund. I demand that Telkom pay the full amount into my account by 16 September 2026.