Telkom Has Failed to Cancel My Contract Since 31 July 2026 – Now Handed Over to Lawyers

I am extremely disappointed with Telkom and the way my cancellation request has been handled. What should have been a straightforward cancellation has turned into months of frustration, endless follow-ups, and now legal action.

On 31 July 2026, I contacted Telkom to cancel my contract and was given reference number ***. On 4 August 2026, Telkom collected the device and SIM card. I did everything required from my side and expected the contract to be cancelled.

During August, I contacted Telkom to confirm whether the contract had been cancelled, only to discover that it was still active and that I was still being billed. I could not understand how I was being charged for something I had requested to cancel and had already returned.

I reversed the debit order because I disputed these charges. I should not have to pay for a service I requested to cancel, especially when the device and SIM card had already been collected.

Since July, I have made numerous calls, followed up repeatedly, sent the collection waybill to several representatives as proof that the device was returned, and even visited a Telkom store for assistance. Despite all these efforts, nobody has managed to resolve my issue.

It is now October 2026, and my contract is still an ongoing problem. To make matters worse, the account has been handed over to lawyers, and I am now facing the possibility of damage to my credit record over a matter I have been trying to resolve for months.

I contacted Telkom again yesterday, hoping that someone would finally assist me. Instead, I was told that nothing could be done because there is an ongoing case, ***, and that I must simply wait until the case has been resolved.

How can Telkom expect me to accept this? I have been trying to get this resolved since 31 July. I have provided proof that the device was collected, made repeated follow-ups, and visited a store. Yet I am the one facing the consequences of a cancellation that has not been processed.

Why am I being held responsible for charges when I requested cancellation and returned the device? Why must I now deal with lawyers over an issue I have repeatedly tried to resolve directly with Telkom?

This entire experience has caused me unnecessary stress and frustration. I am tired of being passed from one department to another without a proper resolution. I should not have to spend months chasing Telkom to correct this situation.

I am asking Telkom to take accountability and urgently:

1. Finalise my cancellation, with effect from my original cancellation request date of 31 July 2026. 2. Reverse all disputed charges billed after my cancellation request and correct my outstanding balance. 3. Investigate the legal handover and suspend collection action while the dispute is being investigated. 4. Ensure that any incorrect negative credit reporting resulting from this disputed account is corrected. 5. Provide written confirmation that the contract has been cancelled and the matter has been resolved.

I have been patient, cooperative, and willing to provide all the necessary documentation. I have done my part, but Telkom has failed to resolve this matter despite my repeated attempts.

I do not want another reference number or another person telling me to wait. I want accountability and a proper resolution.

This has been an extremely disappointing customer experience, and I hope Telkom takes this complaint seriously and resolves it without further unnecessary delays.