Telkom has failed me

I have been a telkom customer since 2017 and I have always had trouble with either being double debited and never being assisted with enquiries. I would always overlook it as I believe that all companies have good and bad days and maybe I always get caught in a bad day.

During 2020 I was retrencched due to the pandemic. I tried making contact with telkom with regards to my contract but I either always get cut off or the consultant "never understands".

My account was suspended in January 2022. In March I was debited a huge amount of money and when trying to contact telkom I spoke to 5 different consultants who kept giving me different debt collecting agencies that my account has allegedly been handed over to. I phoned each of these companies and none of them had any record of my account.

Last month I then get a call from another debt collecting agency who I made a payment arrangement with. Monday a different debt collecting agency then calls me with regards to my account.

I don't understand how I have to pay for a bill which accumulated that I am not able to use and have been battling to cancel but still have to continue paying. The debt collecting agency is also failing to help me. I am already struggling financially to get back on my feet after being retrencched and now telkom is just failing to assist me in any way as well.