telkom has done it again

telkom's services just keeps getting worse by the day, 1st i requested my cellphone contract 2 months ago ive been told to wait, and i am still waiting.<br> today i woke up only to find out that my phone is making calls without airtime,when i called to inquire, i was told that my spending limit has been increased, with my approval or knowledge.<br> i requested it to be stopped immediately and the lady rep**** that she cannot, she does not authority, then who does.<br>