TELKOM HAS DISAPPOINTED ONCE AGAIN

My husband upgraded our DSL line with Telkom he agreed to the upgrade and the consultant guaranteed that they would cancel the DSL line and upgrade the account to Fibre. We received the bill only to see that there is both DSL and Fibre on the bill, Telkom insisted that I had to go online to cancel the DSL as they are not able to do it telephonically and while doing this I saw that they ask the customer to cancel the service one month into the future, there is no option to cancel within a week for an option where they have messed up. The agent proceeded to tell me that this is their system and that I must call again in a month to have them cancel the billing that will appear on our invoice. For such a large organisation with the vast numbers of staff that they have - to say that they cannot cancel a service immediately based on an upgrade done with them where they should not logically be able to bill the old service and the new at the same time, is actually a lame reason and should not be accepted by the customer. This is so frustrating as there is no person that you can actually talk to who will help, its like the staff learn how to do a specific job and forget that they can give computers instructions. I am really disappointed in the lack of ability to fix the problem, and that I have to call back to resolve the matter in the next month. This is such a waste of time and so unnecessary.