Telkom has damaged my credit rating with no grounds to do so - *********ly and ********ly!

I was going to take this matter directly to the Umbudsman but their process states that one must have tried to resolve the matter with the company/organisation involved. So, I'm writing this as I have to show that I have tried to resolve this dispute...

I would like to go into all the ways in which telkom is everything that is wrong with South Africa but that would take to much time so I will stick the the facts of my case:

I was a good telkom customer -I took out a R799 ADSL package and never missed a debit whilst a "loyal" customer. I got a call up to Jozi and had to move so tried cancelling my account. During April sometime I tried doing this via their website but it proved so darn cumbersome and impossible I gave up after multiple failed attempts (Fail#1). Then I called into the telkom callcentre and wasted excessive amounts of time waiting in queues and being past from pillar to post, only to be told that I have to go into a physical branch to cancel my account (Fail#2). Then, in early May I braved the queues of the Kenilworth Centre branch in Cape Town where I was told that I HAVE to cancel online as they cannot do this in store anymore (Fail#3). Now please people, if you cannot offer this service in store then what are you doing in this game at all? I eventually managed to get around to pushing through the frustration of the online process on the 31 May as I was busy with the move to Jozi. My last payment should as such have been on the 31 June. Then I received a statement of R1263 with some foreign looking items on it. I enquired and discovered that the package had not been R799 for some time so I had to pay in the difference. Now, why was I not provided with some form of communication or reminder about this? (Fail#4) I conceded and squared up my shortfall in order to put this terrible experience behind me and promptly deleted the debit order instruction before they charged me for anything else.

This is where the real crime begins... I called my banker last week to enquire about a home loan and was in complete denial and disbelief when I got told that I had a misconduct against my name! I asked her to do some digging and discovered it was TELKOM! I did some digging myself and found out that telkom had charged me R3.41 as a "Once off charge", AFTER I had squared up and cancelled my account! Now I know, R4 is not going to break the bank but its the principle of it.

Telkom, please explain, HOW CAN YOU TAKE AWAY A FAMILY'S ABILITY TO BUY A HOUSE OVER A R3.41??? This after I had paid you every cent I owed you, despite your pathetic service and "creative" service fees.

This is not just a case of poor service. This is a case of your poor service leading to such an extent that it had become detrimental to the lives and future on a family.

I demand answers and most critically I demand that this misconduct be removed immediately.

Yours in earnest, Account# ********** 86