Telkom has cost me hundreds of rand in income.

<p>We have had a Telkom line for over 20 years. In that 20 years we never missed a payment. But, we had so many problems with the landline as it was very old equipment etc etc. When we had our ADSL line installed a couple of years ago, we had more downtime than we were able to use the service. At the end of April our line went down, as per usual, I logged the call and the fault and waited. By the end of April we still had no service so I went to enquire what we could do to have some sort of data connection for my small business. Well... we were sent from pillar to post. By that time I had spend over R1000 on buying data to connect to the internet via my cell phone so that I could work. </p> <p> </p> <p>We went into the N1 City branch to try and find an alternative solution, only to be told they cannot convert our ADSL line to a LTE service, we have to cancel the one service, so no more landline and sign up for a new service. Which we did, only to grateful to have an internet connection again.... This was great... or so we thought... before we could be connected on to LTE, we had to pay our bill, for a service we never had for over a month, so we duly paid our R805.95 ( remember now we never had a service for more than a month) We were told that the credit will be passed and converted to our new account.</p> <p> </p> <p>So, on the 25th May 2017, alovely lady by the name of Christa phoned me and told me she had just passed a credit for our account.... which is what we paid, for no service, but nothing about the R1000 I had to pay for data.... anyhoo moving on... So now my current credit on my account is R1162... lo and behold if I do not get an account today that comes off via debit order on the 5th of the month for R1168.58... I must now pay again for a modem, oh I forgot to add in August 2016 we received a brand new ADSL modem... which is now useless and paid for.... so I have to pay for a modem, miscellaneous charges of R200 a monthly fee of R869.58, when the deal we signed was for R799.... now I am ready to explode</p> <p> </p> <p>So I now need to phone accounts... as this is now my problem... oh wait, no landline... so I get onto the webpage to try and chat to an assistant. Oh no it says, they can't help me I must phone 10210.... HELLO PEOPLE, NO LANDLINE, YOU GUYS CAN'T GIVE ME A SERVICE..... what now? How do I solve this... going into the branch I was told I must phone 10210.... I GIVE UP.... I really do not know what to do and how to solve this.... We have paid out so much money in the last couple of months, yet Telkom just wont help us...</p> <p> </p> <p>Can someone please give me some advise or an email or can someone please phone me???</p>