TELKOM HAS CHEATED ME

Firstly when I took this contract the Telkom sales lady told me in order to get this device my account will be debited with R499. On the 9th May 2015 my account was indeed debited with R499 (Reference as per my bank statement TELKOM8TA MRA*** ) I have emailed this numerous times to [Email Removed] with proof on my bank statement.<br> <br> When I contact the call centre they tell me the payment of R499 is not reflecting, can the *********** department who debited my account make the payment reflect. Yesterday instead of pro-rata as they assure you, they debited my account with May and June's total of R1069. This should clearly be R1069 - R499 = R570<br> I have tried explaining this to them since Month end May 2015. I have called the call centre numerous times and firstly they are a bunch of *********** people working there and secondly they tell you there is no reference numbers for the call. the only reference you should use is their name , time and date. what a stupid system. I honestly wish I never moved from my previous service provider. Telkom maybe cheaper in their devices but I rather pay Vodacom prices and get quality service, and assistance<br> <br>