Telkom has caused me so much emotional turmoil and continues non assistance leaving me in tears

<p>Hi</p> <p>Your guys poor service continues to frustrate me and has left me in tears. You have arranged for someone to call me Mpho Kambul. This lady had no knowledge of my complaint whatsoever and actually said that I will be liable for a cancelation fee. I have detailed in my email why I will not pay a cancelation fee as breach is from your side but I am still getting highly frustrating calls and emails requesting the mobile number when I indicated it's for a rooter. Please advise if it's possible for you to get someone who knows the history of mu complaint to call me and please see if you can escalate cancelation as even in cancelation your offices display no customer service.<br />I do appreciate the Facebook pages help however. Kind regards</p>