tD
tracey D
1 reviews | Active since Aug 2011
06 Nov 2015, 09:47
Telkom has blocked my account for no reason
last month i paid my telkom account, using the incorrect reference number, and Brent from you Tygervalley branch, and he said he would rectify if for me. i paid my account this month too.. and now my phone has been blocked for 2 days for NO reason!!!<br> <br> i will NOT pay for reconnection fee - this is PURELY YOUR ERROR!
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Telkom's replyOfficial
06 Nov 2015, 09:55Hello gertra,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164981.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164981.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Telkom's reply06 Nov 2015, 09:55
Official
Hello gertra,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164981.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164981.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team