Telkom has been the worse ever!

Telkom has been the worse ever.

I was due for an upgrade in November only to be told my account is in arears for payment of R598 in Feb 2021. This was a shock as my account was up to date and payments was done. Calling the Call center is worse they have no idea what they are saying and doing I think I have over 100 cases loaded. Also, the Management is never available to take your call and when they do, they are getting back to you that I am still waiting for till today. I had to provide the proof of payment to different email address and then also had to provide my bank statements from 2021 to December 2023. They suspended my account, yet I have paid all my premiums that they could verify on my bank statements. I then got an upgraded in December as the manager approved the phone due to the proof of payment provided showing that 2021 payments were paid. Then I get a billing statement showing over R3000, when you call again, they are telling me of my payment for 2021. Then no debit order went off my account for December I queries this with Clearwater Telkom. No one got back to me. Then January no debit order confirmed on the details where to make the manual payment and paid R1850 on the 24th. Today I get a message saying my account will be suspended again. When I call the Call center number, they say my account is in arears with 0 and last payment received on the 24th of January amount of R1850. Telkom you are the worse network provider due to lack of service and communications to your clients. P.S your billing system needs an upgrade.