TELKOM HAS BECOME USELESS

Hi, I've been with telkom now for almost 2 years and on telkom mobile for atleast 5 years. Telkom has gone backward in the last 7 + years to such an extreme that I am now trying to help anyone als from partnering up with this *********** service provider.

Not only do they lie there fibre deels and sy that you get a 20 meg line unthrottled and uncapped, but when I asked if there are anything like fair usage policy the answer was no but it does happen.

In a time where everyone is under financial stress, due to covid, they deside to deduct R1123 from my account without informing me of any changes to my R699 bundle. They do not pick up the phone. Funny because they are a phone company. They are always short staffed. There app is as helpfull and operational as a garden chair and the report service is non existent. I can have a beter change in trying to get hold of someone at NASA then someone in Telkom. I'll want to cancel my fibre line with this low class service provider but do you think its possible. Going into store is like going into a maze and talking to a wall. You just dont get any response. I will tell anyone that would like to sign up with them to reconsider. This company does not want to take care of their clients. They just take your cash and leave you to try and get in touch with them. It's a joke to be honest... telkom has failed South Africa and their people!!!!!!