Telkom has bad practices

Terrible, really. I recently did an upgrade on my contract and since then it has been one problem after the other. My service since has been suspended and I do not have access to my data or airtime. Here is the problem because one of my contacts gets deducted from my husband's account Telkom took it upon themselves to deduct amounts for my bill out of his account. No permission to do so, furthermore they are not deducting on the debit dates and saying there was no money in my account. Handling disputes on their own and no contract with me. It gets better yesterday they sent me to a telkom branch to tell me when I am there I should contact them from there, whilst I was there I phoned and as soon as it was time for the call center to close the lady dropped the line. Ludicrous, ridiculous upsetting and much more. So the amount that I am so to speak liable for was paid for by my husband yet my service is of and yesterday the did a deduction and still I do not know what it is for.