TELKOM HAS A TERRIBLE SERVICE & AGENTS THAT ARE NOT WILLING TO ASSIST

I'm terribly disgusted by Telkom's service. Out of the blue they decided to debit my account today(16/08/2022) despite their system showing that my debit date is end of the month. When I enquire I get told by one of the *********** agents that there is nothing they can do on their side & that probably collections are the ones that debited by account. I get given an *** but when I call & select an option to speak to an agent, the phone just rings unanswered. I want my money back as the funds in my account were saved for other commitments that I could not fulfil due to Telkom's incompetence. To top it all, when you reverse their debit order you still get charged over R200 so I can safely say Telkom is the worst company I've dealt with & I cannot wait for all my contracts with them to end so that I will never have to deal with them ever again. They have officially lost me as a customer. They get a 0 rating from me.