TELKOM HARRASSMENT OVER FULLY PAID ACCOUNT SIES

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I am writing this review on behalf of my mother in law who had a wifi account with Telkom last year 2022, for a year.

It was cancelled in December 2022 and in January 2023, the whole account was paid to the last cent... Now she gets calls from lawyers telling her that shes been handed over due to the account not being paid.

On the 9th Feb, an email from Estevan Gouws was sent to my husband clearly stating and agreeing that the account is up to date and closed since the contract which was month to month had been cancelled, but also FULLY PAID. He AGREED.

Now this morning, 10th MARCH whilst I AM AT WORK, I GET ANOTHER CALL FROM MY MOTHER IN LAW SAYING THAT THEY ARE CALLING HER YET AGAIN TO SAY THE ACCOUNT IS IN ARREARS AND THAT THEY HAVE HANDED HER OVER. I HAVE WORK, I DONT HAVE TIME FOR THIS, NEITHER DOES MY MOTHER IN LAW.

TELKOM YOU SUCK ! SORT OUT YOUR MESS. I HAVE GIVEN THE REFERENCE NUMBER HERE IF YOU ARE INTERESTED IN SORTING THIS OUT. THE LAST TIME YOU TOOK AT LEAST 2 -3 WEEKS BEFORE EVEN ANSWERING. THE ACCOUNT IS NOT IN ARREARS IT WAS FULLY PAID, AS YOU HAVE AGREED IN WRITING. NOW THE HARRASSMENT STARTS OVER AGAIN