Telkom harrassing me when they owe me money

<p>I terminated my service with Telkom on 28 April 2016 after giving 30 days notice.</p> <p>At that stage i had paid for my service to 8 May (because i was never given any acknowledgement of the termination) - which was an OVERPAYMENT of my services for the period 29 Apr to 8 May – because I did not have a service during this period. <br />In May I received an account of R38.40 with no credit. <br />I took it in to the walk in centre to ask where the credit was and to point out that Telkom owed me a refund. They said don’t worry – it will be sorted out on my next account. I spent an hour and a half to get that response!<br />In June I received no account. <br />In July I received an account – the opening balance was the same as the May closing balance – so there was definitely no June account.<br />In July I was billed with 3 incorrect debit notes out of nowhere – plus VAT = R279.20. There is NO EXPLANATION OF THESE AMOUNTS.<br />There is ABSOLUTELY NOTHING that I can possibly be charged for – these amounts are WRONG and need to be reversed, please. <br />Telkom owes ME, not the other way around. Instead of paying they have now handed me over to lawyers who now harrass me daily - but NEVER bother responding to any of my correspondence. <br />I have raised this query 3 times by email with Telkom but have received NO RESPONSE.</p> <p>I am in the UK and their help line does not work from the UK.</p> <p>(Please note that should you wish to phone me you must preceed the given number with 0044)</p>