Telkom hangs up!

we called Telkom about no adsl service at 9am. They indicated it was Afrihost issue. we resolved with Afrihost for 5 hours to discover it's Telkom. During this time calls between telkom/Afrihost was made. finally called telkom. they indicated it wld take up to 3 days. This is after they were 6 days late with a line upgrade. This would mean we would have gone 11 days not being able to work. Asked to spk to person in charge and call centre hung up. its now 3pm and im trying to call back telkom. Not sure what to do anymore as without an AdSl line both my boyfriend and I will lose our jobs.