Telkom handover with incorrect details and refusal of assistance

I recently checked my itc credit report and noticed Telkom handed me over for R782.00. I went to two different branches which confirmed I do not owe anything but also that they have completely different details for me included a cellphone number I definitely do not possess, address incorrect the works for this R782.00 then I tried calling Telkom and was passed to various departments to find out which department I should be at as I was passed on and on and on for 40 plus minutes just to be told I do not owe anything to them. I then decided to get confirmation from Telkom’s WhatsApp feature and there as well on message states I do not owe anything R0.00.

In attempts to ask can they remove this “handover” from my credit report as I am apply for a new home I was told to contact Nudebt. I contacted Nudebt via email and call and they responded to say via email I owe nothing and should revert back to Telkom, again I called Telkom accounts department explaining Nudebt emailed and stated on call I do not know anything and on they can assist with the closure and paid up letter which the accounts lady agreed to send. That was a week ago and I’ve emailed every Telkom email address I could find and nothing.

I eventually resorted to Telkom’s Facebook page and was told to contact Bhamsusp which I did immediately yesterday. I spoke to a consultant and she checked my ID and “profile” and she stated the strangest thing that there is absolutely nothing on her end under my name and details. My profile is completely blank. I ask her for the email address and emailed her requesting a copy of the telephonic recording and sent her screenshots of everything I had stating I do not owe anything and yet again radio silence.

I am at a total loss for words as to how I can get this removed with no one giving any feedback or response to a paid up letter etc or anything. When I call Telkom says a consultant will call me and or send paid up letter and nothing has happened.

Any assistance would be appreciated