Telkom handling clients badly

I took out a month to month contract with telkom carnival mall. I specified that I want the same contract as I currently have which costs me around R850 pm. After receiving a hefty bill in December I called in it was said to me that an investigation will be logged and I was provided a reference number. On the 13th of Feb 2019 I called telkom again as nobody called me back or attended to my queries and was provided with another reference number. Today being the 28th of Feb 2019 my line has been suspended and when calling in again I was told that the matter will be escalated as urgent and feedback will take up to 5 days. I feel as if telkom does not value clients. Both my lines are now suspended and it is affecting me .