Telkom handed us twice over to Debt Collectors after we settled a matter

Telkom trying by all means to reap us of money.

They handed over our account to VVM Debt Collectors, whom we settled the account with on the 28th February 2019.

Amazingly, after settling the account through VVM Debt Collectors, they handed us again to a different Debt Collector, this time Nu Debt for the same outstanding amount that we settled through VVM.

I engaged Nu Debt and explained to them that we have since settled the account through another Debt Collector (VVM). I went all the way to even submit the proof of payment for reference. 2 weeks down the line, I received threatening SMSes again.

Telkom want to double debit us and that is **********. If we settled the matter through a Debt Collector and they immediately hand us over to another Debt Collector, what is the meaning of this. To make matters worse, I submitted proof of payment even to the second Debt Collector but Telkom still hand us over again and again.

I have done all efforts to send proof of settlement directly to Telkom, guess what, the email I was given by the consultant does not go through, it says email full and cannot receive new e-mails. What kind of Service Delivery is that.

I am very disappointed with Telkom Business. The maladministration is at its highest level.