Telkom Guess, BAD service, ?????????

<p>My Telkom service Telkom line and adsl connection was switched off today at 14h20 on the 12th august 2016. All services where working perfectly up until this time. However on the 2nd August 2016 I experienced an internet problem of which I phoned Telkom customer service on 10210. A Telkom representative assisted and the internet problem was resolved. The call reference is 711CWK020816. The next day 3rd August 2016 I contacted the same customer service number 10210 and the Telkom representative advised that I should leave the call open because it was a “wire crossing” and nobody needed to come out to the site and there would be no charge therefore. Since that date, up until today 12th August 2016, at 14h15 there has been no contact with us accept a person arriving to say he has come to fix the Telkom line. It was then made clear to him that there was absolutely no problem with the line and to check anything inside the premises. Because of the date from when the call was logged until today most companies would contact the customer before just arriving at the customers house, which in this case was a total waste of time and a cost to somebody. Within 5 minutes of the person leaving both the ADSL and the telephone line was disconnected. The time now is 20.55 on the 12th August 2016 and both services are still not working. On phoning the help desk approximately 7 times, and even being transferred to sales to be asked to synchronise my service speed and port profile. They then transferred me back to technical saying they only deal with NEW customers. PLEASE SOMEBODY HELP!!!!</p> <p>082 ********** </p>