Telkom greenstone terrible service

The worst experience purchasing a sumsang at Telkom greenstone. I was assisted to set up the phone to redeem a free watch, I entered incorrect pin. I was then advised to go to Vodacom to get the new device unblocked and I would pay 150. A representative from Samsung walked me to Vodacom where I sat for over 30 minutes when I asked for an update I was advised I should go to another store. I did not came back to Telkom next day and they advised I should go to Vodacom 4u, I went there and the person that can assist was not working. Came back to Telkom to request a complete contract cancellation. And I was advised I need to pay for the very device they are aware I am unable to use. I then asked how the matter can be escalated for me , I was advised the device could be logged in but it could take 2 months to come back.

Just atrocious and not customer centric. I have zero energy left, nothing but regrets. I advise no one to bother with Telkom. The staff I store are not empowered to resolve anything, they them selves told me they could log a complaint but there is zero TAT or ETA for complaints meaning it’s in essence is just there for no reason. If any one cares happy for you to contact me and assist, but I doubt so ja