TELKOM GREENSTONE MALL

I had an absolutely appalling experience with Telkom that left me feeling utterly inconvenienced and disrespected. A Telkom employee carelessly deleted my entire phone number, the lifeline through which I conduct my daily activities and stay connected with others. I even rely on this number to operate essential functions like opening my gate. Despite stressing the critical nature of the situation, I was told to wait through an entire weekend until Monday to have my number restored.

When the issue was escalated, the manager, Katlego Mono, failed to show any semblance of professionalism or empathy. Instead of addressing the situation and offering an apology, the manager remained sequestered in their office, detached from the customer experience. To add insult to injury, the staff began packing up and closing shop without a word of explanation or reassurance, leaving me in the dark and forcing me to seek answers while left waiting.

My encounter with Telkom has left me utterly disgusted with their mobile service. Their lack of accountability, disregard for customer needs, and overall incompetence make them a company I would vehemently caution others against patronizing. If you value your time, money, and peace of mind, steer clear of Telkom, as the cost of dealing with their negligence far outweighs any potential savings they may offer.