TELKOM GREEN

I signed up for a 24 months contract device with Telkom October 2018 (HUAWEI P20 lite) at Greenstone mall branch. The lady who assisted me gave me incorrect information that the phone literally comes with insurance because at that time I took the device they had a promotion in progress which was reasonable.

She advised me that the amount payable each month covered for the device,insurance,airtime and data. which I noticed December when I reported the ****** phone with a case number in hand that my phone was not insured. I asked for them to check the details of the person who helped me and apparently that same person got fired a week ago.

I was told that it is not their fault, what I can do is request for an early upgrade of which I refused because I felt it was not fair since I tried to tell them what happened. I left the store and the following day when the sim card was active, I called the customer care line to enquire more about the issue. The guy who helped said they can allow me to pay only for the lost phone and they will cancel the sim card..

Later that day, they said they apologise for the incorrect information I have to pay for the phone. I wish someone from Telkom can download all the call recording and listen to all the crab I was told! I am not happy with all this because I am paying so someone's mistake.

I asked them to check the outstanding balance for the contract because I am tired of doing reversals.