Telkom good for nothing

Once again the worst service ever. The call centre is so incompetant. Finally get handed over to a manger just to find out everything the consultant did was wrong. Was advised to cancel account on the telkom portal after my last payment now the portal wouldn't allow me to cancel and i now have to fill out a form and email things to them. I said months before cancelling i already have a headache of the troubles that are gonna come with cancelling my account, and look now.. I guess this is just a way for them to keep on debiting you. Why have a service "portal" is its is no use. So sick and tired of this horrible service.