Telkom good deals, pathetic after sales service

On the 5th of September I entered into a new contract with Telkom. The day thereafter I went to them to assist me in getting the phone started. Nicorene September was not available, but Marcia assisted. While she was assisting, she was constantly asking another consultant what to do (this consultant was busy with a customer). Eventually she told me that there is quite a number of apps that needs to update, she suggest that I go sit near Burger King where the wi-fi is at its best. I was hardly out the door when I received an sms warning me about data. Went back to her, she said it's not a problem. While I was on my way to the so-called wi-fi area, I got an sms that I was out of bundle. I turned around and went back to her. She didn't know what happened. I insisted that they give me my data back, which they did, but it also incurred out of bundle cost of R57.34. I asked for this too to be refunded. A query was logged. I'm still waiting for a refund. Secondly, I was supposed to get 10 gig pm x 3 mths. This never happened and was part of the first query. I'm still waiting. Although I've been to the store numerous times, they just don't care. On the 31st I went to the store and asked to see the manager. He was in a telecon apparently. I left my number for him to call my. I'm still waiting on Emile du Preez to contact me. Telkom is great ito deals, but what does it help if they don't care about you once you are a customer locked into a contract. Since Telkom didn't give me what I'm paying for, I see it as breach of contract.