JJ
Jan J
1 reviews | Active since Dec 2021
22 Dec 2021, 08:57
TELKOM good and bad
My wife's cellphone would not connect on the Telkom network on 15 December. Somebody there changed the ICCID or something. This was BAD. What was GOOD was that I launched three disputes and they were all attended to on the same day. Eventually on 21 December the connection on the network was restored, without changes to SIM card or device. I also experienced software issues on my landline. Telkom seems to employ amateurs on the software side.
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Jan J's updateReviewer Update
24 Dec 2021, 08:29Telkom is definitely on a new approach to interact with customers. I have been trying to get a cell phone upgrade since 13 December out of the MTN & Mondo collusion, to no avail. They are not even concerned about HelloPeter reports.
I contacted Telkom yesterday via webmail and received a useful human response the same day. I checked on a certain aspect and again received a response - twice on the same day. Thank you TELKOM staff.
I contacted Telkom yesterday via webmail and received a useful human response the same day. I checked on a certain aspect and again received a response - twice on the same day. Thank you TELKOM staff.
JJ
Jan J's update24 Dec 2021, 08:29
Reviewer Update
Telkom is definitely on a new approach to interact with customers. I have been trying to get a cell phone upgrade since 13 December out of the MTN & Mondo collusion, to no avail. They are not even concerned about HelloPeter reports.
I contacted Telkom yesterday via webmail and received a useful human response the same day. I checked on a certain aspect and again received a response - twice on the same day. Thank you TELKOM staff.
I contacted Telkom yesterday via webmail and received a useful human response the same day. I checked on a certain aspect and again received a response - twice on the same day. Thank you TELKOM staff.