Telkom gone down the Drain?

<p>Up until August 2016 we have received service from Telkom. Phone went down A MONTH AGO and was reported faulty on the same day. #1 fault report was not attended to and written off, hence #2 fault report submitted. #2 fault report has still not been attended to (same fault as #1).Having spent more than a couple of hours following up on this including discussion and pleading on a useless Telkom chat room/enquiry site, WHERE ALL PARTICULARS WERE GIVEN AT LEAST THREE TIMES, , I resorted to a Telkom facebook page.... There has still been no service, in spite of pleading. We have a small home business and most importantly two family members who need to reach us in a case of emergency as one is chronically ill and the other is 94 years old and the latter cannot use a cell phone or computer. These cases are verifiable as I explained more than two occasions - telephonically and via their site. IT HAS BEEN A MONTH TODAY AND WE HAVE HAD NO SERVICE OR CALL WHATSOEVER! What has happened to Telkom?????</p> <p> </p>