Telkom - Gold medal for INCOMPETENCE

My mom got my little sister a contract phone from you guys. With the application, she attached proof of her banking details and place of residence.

Your lazy staff went on to insert banking details and address that were contrary to those attached to tye application. We raised this discrepancy numerous times with a Nosbusiso Aloni and asked for this to be changed so that the correct account can be used to pay the monthly charge.

However this was not done and still hasn't been fixed. Now the line has been cut and my sister is left without any way we can communicate with her.

Why is a client being punished for a mistake done by your staff?? Even after raising the issue and pleading with you to resolve, it was not. Why must we suffer for your incompetence??

We want to cancel this contract because you have not held up your end of the agreement, advise what we must do because this incompetence is unacceptable