1 reviews | Active since Mar 2009
Telkom going down the drains
Re-occurring faults, not one month with full service and now repairs turnaround time is expected to be 14 days.<br> 4 day ago - ADSL intermittent, fault logged 279CTK020116. Today 4 day later ADSL and Voice completely dead. Tried to log fault cannot as fault still active. Phoned fault reporting, waited for 45 minutes before call is answered, support person said I should not complain as they have an accepted turnaround of 14 days to repair fault. Asked to talk to manager, held on line for 40 minutes where I was informed they will come back to me. Still waiting. Repair time used to be 2 days, then went up to 5 days now it is 14 days. <br> First signs of a company going under. I pay nearly R1000 a month for the worst service ever.<br> Wake up Telkom, you are going under.
Thank you for bring this matter to our attention,
Please rest assured that we have escalated your query to our Fixed line support team and feedback will be provided.
Your reference number: SM184360
We sincerely apologise for any inconvenience caused.
Regards
Lindani
Telkom Social Media Team
Best regards,
Thank you for bring this matter to our attention,
Please rest assured that we have escalated your query to our Fixed line support team and feedback will be provided.
Your reference number: SM184360
We sincerely apologise for any inconvenience caused.
Regards
Lindani
Telkom Social Media Team
Best regards,
