Telkom going bad to worst

Our telephone line and ADSL line is off since 24 July 2018. On my enquiry I was told it is a bulk fault. On my enquiry two days later I was informed the technicians is attending to the problem. on 27 July I was informed that Telkom need to replace a cable. On 2 August 2018 I was told that Telkom is still waiting for a new cable. The consultant suggested that I go to their office and get a simcard as temporary measure. I am still billed fully by Telkom and Mweb for a service I am not enjoying. I had to buy addistional data for the family phones to stay connected! Telkom have my cell number and could have made an effort to send updates regarding the repairs. I cannot wait to get an other service provider.