Telkom goes from bad to worse to worst ever

Telkom. I wonder what happened to this business - Telkom used to be so amazing and easy to deal with, now it is impossible. I think I will have more luck getting hold of a UFO. For months and months now I have been trying to sort out my account *** via the walk-in store at Eastgate Centre where they confirmed the account would be cancelled, went there 2 weeks after (4 months ago) only to be told, sorry, no, the system has changed and I now have to download a cancellation form, fill it in and email to cancellations. All of those steps have been followed and ZERO response fm Telkom in the meantime Telkom keeps charging me monthly for a service I am not using. What a totally u s e l e s s service and system!!!!