Telkom giving u the run around

I originally logged a fault on my Telkom ADSL line on the 29 April 2015 and that was 13 days ago. A technician phoned me back to say my account was in arrears and that is why it was cut. This was news to me as the latest statement from Telkom showed that my account was up-to-date with no arrears. I went into the Fourways crossing Telkom branch and they confirmed the account was up-to-date. Since then I have been trying to get my line reconnected and I am always told by Telkom (and I've been twice to the Fourways Crossing store and have phoned twice on the call centre) that a technician is busy working on the line. Now 13 days later if a technician was working on the line wouldn't it be fixed? On my last call today to the call centre I was told that a technician again was sent out today and I couldn't get this escalated. It's been 1hour and half since my call to the call centre and still no technician. <br> It is disgusting that Telkom holds it's good paying clients at ransom - this treatment is making me consider whether I should switch my service to Neotel or another service provider.