Telkom giving terrible service again

<p>Our telkom line has been out for 10 days, we have reported this multiple times and we still havent heard from or seen a technician. Its shocking and not the first time this has happened either. Its bad business and incredibly rude.</p> <p>It should be common courtesy for a company to acknowledge your claim, followed by an email/ sms etc letting the customer know when it will be fixed. I have not been able to even speak to an actual person yet. Even if there are delays due to limited technicians available it is common courtesy to let your customers know what the delay is. Shocking Telkom. Shocking.</p> <p> </p>