Telkom giving no service!

<p>This is now my second review I have written on Hello Peter about Telkom . this is how ridiculous the saga has become ! </p> <p> </p> <p>after my initial issues with telkom my husband and I contacted telkom last Monday to find out exactly what was happening after having 2 technicians come to the house and do nothing and then have a 3rd technician booked for an appointment only to never pitch . </p> <p> </p> <p>so we decided to call again and get a straight answer, but of course we couldn't get a proper answer again. the consultant on the phone was so condiscending, we asked what was happening and first he informed us that on the system the installation was complete and then we told him not at all! he then asked for a few minutes and then came back saying we have been booked with a 3rd party cable company and they should come to us by the 30th of March and we should only call back on the 31st if they hadn't come to install/repair the damaged cable by then. and that he has made a note on the system to check on the 31st. he informed us that if we were having fibre line installed the company could attend to us faster but only if we were in a fibre area, which to my knowledge we are not. the consultant could not give us proper explanation as to why we had to wait so long and why this is such a mission. we ended up just saying thank you and ending the call because we had enough of being spoken to like we were stupid . </p> <p>later that day I got an email from Hello Peter informing me telkom had responded to my complaint stating they would follow up and get back to me with an update. </p> <p>Tuesday morning I received a phone call from telkom , I assume this was because of my review on Hello Peter . the consultant was following up to make sure that installation was complete , alas, I told him no, we called telkom yesterday and was fed a story about a 3rd party contractor and it only being completed possibly by the 30th this month . he then laughed and said that's impossible and sounds false , he told me that he was looking at the system right now and it was updated to say that we had our installation completed and everything was 100% ! I told him that is a lie and nothing has been done!! I asked him why we can't get a straight honest response from anyone . he informed me he needs to go speak with his supervisor and he will get back to me. 15 minutes later I got an sms informing me that a technician would be dispatched the same day . 2hrs later a technician arrived saying he has been sent to confirm that the installation was done . and again we repeated ourselves saying NO ! nothing has been done. he then said he has to report it and wait for instruction before he can do anything . my husband asked him about this 3rd party contractor story . he then said that 3rd party contractors will only be dispatched to a house if the technician reports that it needs to happen, otherwise nothing will happen. so my husband got annoyed . the technician then said he will report it immediately, he stood outside our property made a phone call and then sped off . came back 10minutes later with a 2nd car (another technician) and a women. , they stood outside on the phone and talking to one another for 30minutes to only drive off with no update. this was last Tuesday. </p> <p>on Thursday I received another sms telling me that a technician will be dispatched the same day , only I receive this message 1hr before the technicians end their day . and no one pitched. </p> <p> </p> <p>Friday morning , another technician pitched unannounced asking us if the 3rd party contractor had been here we informed him NO ONE had been here since Tuesday . he then said that the 3rd party contractor had said he came to the property and no one would let him in. which was a lie , the technician then spoke with our neighbour and organised to get onto his property as our telkom line is connected to the poll on their side and cannot be accessed from our property. the technician then told us he is going to fetch the 3rd party contractor and come fix the problem that day . and again no surprise , he never came back . no one has updated us with anything since and this is now becoming a joke. </p> <p> </p> <p>we call telkom and get told lies . we have people come out to our house to only have a fat chat outside and do nothing and if they are reporting the issues they do not give us feedback before leaving they just go. i appreciate the sms updates to inform us about technicians coming to the property but when you send it the same day it is difficult to make sure someone is at the house incase a technician arrives, it would be another story if I knew i was organising for someone to be there if the technicians would actually pitch and do the job and get it done! Telkom you are really horrible and give the worst service . I do not understand how you are still in business . </p> <p> </p> <p> </p> <p>this is appalling... all we want is a flipping phone line and it has been such a mission and such a long time , it's been over 3 months now and we still have no line or anything !!!! </p>