Telkom giving me the run around

My line was suspended due to the fact that I had a cap of R2500 on the line and I went over it. We immediately made an additional payment on the line / account and we are currently R218 in credit with Telkom. I drove to the Telkom offices and gave them proof of payment and app**** that my cap be lifted to R4500. We also faxed proof of payment and they told me it will be 24 to 48 hours before my service will be reactivated. I have been on the phone with them from the 4th May and the longest i had to hold on was 1:15 minutes. Yes that is correct 75 minutes. On average I hold on for 45 minutes. The billing department mentions that it is not on their side. They put me through to the technical department and they mention it is not on their side and i must speak to billing. I called them today again and when I wanted to give them proof of the SMS that confirmed that my cap was lifted to R4500 they immediately put me on hold. I cannot make calls. My DSL is back but I still cannot make a call. This is now 10 days after we made payment. How can they still after all these calls just tell me that it is a technical issue. Amanda who assisted me at 10210 just put me on hold again!