Telkom giving me headaches

Telkom has billed me incorrectly and now it’s my problem. First they took R202.70 (I don’t know what for) on 5 November from my account which they deny from their side they say theres no record of it and then they attempted to deduct on the same day R419.40 which is my phone contract however that amount bounced because I had exactly R440 in this account meant to be for my contract - before the R202.70 deduction.

I first visited the branch nearby and told me I would have to call them directly. I don’t know why they didn’t want to assist me. I visited another branch where they took my details at around the 2nd week of November and they told me I would receive a call from them. I never did till this day. I called the call centre twice in that period as well.

The first time I called was when I was told that they cannot see the R202.70 they deducted and when I asked the guy calling me to give me his email so I could send him my statement he simply avoided corresponding.

The second time I called on the week of the 15th. The lady who was assisting me HUNG UP on me.

Telkom is has suspended my account on 29 November for “non-payment” and is threatening me with lawyers. I really don’t know why this is happening when I ensure to keep my account paid up. They are the ones who are messing up things and now my credit score is in jeopardy

If you’re thinking of taking a contract, I would recommend you shop elsewhere. Telkom service is really terrible 😣