Telkom Giving me Bad Credit Record.

This is my second report with HelloPeter regardsing Telkom. I am dying with stress due to Telkom not following up on my query regarding an account that Is said to have been under my name. I have made it clear with Telkom over and over again that I have never had an account with them and yet nothing is being done. I have asked them to investigate this matter and they do not do that. After my first report a consultant contacted me once and said they will follow up and I have never heard from them up to this day. So it seems the only time I will get feedback form them is to use this platform. Their consultants have done nothing for me except making empty promises, sending me from pillar to post and not coming back to me. I do not have an account with Telkom and I have never had one before and this is giving me a bad credit record. Can someone please come back to me and investigate this thoroughly, I refuse to be given a bad credit record for something I do not know and I refuse to pay money for a service I have never rendered. I am realy tired of this and I need something to be done and my name cleared with immediate effect.