Telkom giving horrific service not resolving my issues since 7th of March 2018

I have been struggling with since the 7th of March 2018, with having my internet resolved. To the point where I decided I do no longer want anything to do with Telkom. So I sent an email(As per Telkom's request) on the 6th of April to cancel all my services with them.

It is now the 19th of July and I still have not been reimbursed since the time that my line was down which is from the 7th of March 2018!!!

I have however been billed up and till the 5th of June 2018, it seems that at least the debit order has been cancelled.

I am sick of waiting for my money to be reimbursed and want it to be done, as per the Consumer protection act:

Consumer’s rights to demand quality service 54. (1) When a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to— (a) THE TIMELY PERFORMANCE AND COMPLETION OF THOSE SERVICES, AND TIMELY NOTICE OF ANY UNAVOIDABLE DELAY IN THE PERFORMANCE OF THE SERVICES;

Here are all my data on this whole issue: -------------My cancellation email--------- To whom it may concern,

I hereby request that all my services with Telkom be cancelled as soon as possible.

Please find attached my cancellation form and certified copy of my ID.

Please also see fault escalation numbers 823atk010318 and escalated reference number ********** and ********** 6

My ADSL line has been down since the 07 of March 2018, I phoned in and requested feedback multiple times I personally tested with another router and the line was still down. I phoned in on the 8th, 11th, 12th, 15th(twice) and the 19th of March 2018.

Taking the above dates into consideration please open a dispute so that I can be reimbursed for the time that my line was down.

---------------My Cancelation dispute reference numbers----------- ********** 6 - For telkom to reverse last invoice which was deducted on the 5th of June ********** 8 - For downtime from the 7th of March until the line cancelled

--------------All the dates that I phoned in to request feedback from Telkom to resolve the above disputes----------------- 11 June 2018(Phoned in and disputes was created) 28th of June 2018(Phoned in requested feedback, operator said that the disputes has been escalated) 2rd of July 2018(Phoned in again, no feedback or progress) 18th of July(Phoned in again, no feedback or progress, was told that the disputes will be escalated? What happend to the escalations of the 28th???, Told them that I will be opening a ticket on Hello Peter)

I have more data and emails and reference numbers.