Telkom gives the worst service I have ever seen

I am having a nightmare experience with Telkom. Webafrica logged a fault with Telkom. I am without internet for a month already. Telkom keeps making promises and escalating my issue, but nothing gets resolved. I've phoned, then they escalate the issue. Then I phone again, and they escalate it somewhere else. A technician was committed to come to my home on Saturday. I sat at home the entire day waiting, phoning multiple times to follow up. My details was sent to the technician to contact me, which did not happen. Sunday I phone and the call center says they emailed the technician and their boss. Still not resolved. In te mean time I am loosing money for paying for a service that is not working and paying extra to have internet as I have a student at home. And what's even worse, is that I live 2 km from Telkom in Centurion. How hard can it be to send someone to my home. Really? REALLY? I am totally loosing it.