TELKOM GIVES THE WORSE CUSTOMER EXPERIENCE EVER!!

I app**** for the telkom deal of the month 2 weeks ago through their online call center sales and the application was approved and a few days later a debit order went off my account, the consultant told me that its standard procedure for the debit order to go off before they send me the devices as they needed to check if the account was valid and i guess i understood that even though i currently do have an existing contract with them but anyway...<br> <br> so 2 weeks later after the money went off my account i still don't have the device and to make it worse NO ONE from telkom has contacted me anyhow i mean no sms no phone call and no email so i'm sitting here and i don't know what is happening they took my money but they are not giving me what i paid for and next month they are going to debit my account again! now how is that fair!!! im really sad and angry and it seems like my cries are falling into deaf ears!!!