Telkom gives poor service

I app**** more than a month ago for a landline and ADSL line and this is the process of events:<br> 1. They could not find my address on their system, yet when I did a coverage check it comes up. I had to call in to find this out and give my ERF number.<br> 2. I had to wait 3 weeks for a technician to come out to my residence. <br> 3. I took a whole days leave on the day the technician came out only for the technician to spend only 1 minute at my residence and not do a single thing due to \cable theft". Those cables have been out since the day I moved in.<br> 4. Was told the cables would be replaced and the installation would take place 4 days later. No-one pitched up or bothered to call.<br> 5. Stood in a queue for over an hour at the Canal Walk Telkom store waiting for service. A service desk with 4 terminals had one staff member attending the desk.<br> 6. When I was finally helped I was informed they will not be replacing the cables and I must choose an alternative option.<br> 7. The best option they had is the worst on the market and insufficient to meet my needs.<br> <br> Had I not run after them I would still be waiting for Telkom to get back to me. Their service is pathetic and their claims false."""