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Natasha N

1 reviews | Active since May 2016

17 May 2016, 07:46

Telkom gives pathetic service

<p>Telkom call centre called my husband promoting an adsl package. My husband signed up for this and we are being billed from the first of March. We were told to go to our nearest telkom branch which is greenstone and collect the router. When my husband went there, he was shunted from pillar to post. The staff was very rude to him as they said it will be delivered but he phoned the call center twice and twice they sent him to the branch to collect it. He is tired of going back and forth so he tries to cancels the line, only to find out that he must go back to the branch to hand in a cancellation form. it is so frustrating. We are being billed for services we havent recieved and struggling to cancell it. every person you speak to in the call centre gives u a different story. GO TO MWEB PEOPLE...TELKOM IS HOPELESS</p>

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Replies (1)
Telkom
Telkom's reply19 May 2016, 05:46
Official

Hello Natasha_Naidoo

This response serves as confirmation that your query has been received.
Your reference number : SM234592
A consultant from our fulfillment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.