Telkom gives NO FEEDBACK

I have upgraded my cell phone contract at the Telkom store in Woodlands Mall. After I have done all the paper work and waiting for my new phone, they told me they are out of stock and will receive new stock the following week. <br> It has been 2 weeks now and I am still waiting. <br> After numerous phone calls to the store NO ANSWER AT ALL!!! <br> I went to the store to find out when I will receive my phone. Still nobody can tell my anything.<br> I have phoned Telkom Head office. They told me the reason why they are not answering is because the person at store has to help the client in store first before they can answer the phone.....<br> This country has a high number of unemployment, WHY DON'T TELKOM EMPLOY PEOPLE TO ANSWER THE PHONES AT THE STORES!!!!! And assist the client on the line? The client on the phone is just as important as the client in store.<br> I find it highly unprofessional of Telkom Woodlands as well as Telkom SA <br>