Telkom gives false information to clients

I called in to telkom to resolve the issue with my internet that's offline. Between 8am and 8:15 I spoke to a consultant by the name of JESSE and explained to him that I have made payment on my line a couple of days ago and still no line that's activated. I also mentioned to him that I still have an outstanding balance that needs to be paid in but I have made payment for 2months worth on Friday, 26th of January 2018, his answer was that, and I quote " the line can be activated, I am just waiting for my manager to arrive so that the manager can authorize for the line to be activated". 3hours has passed and I was still waiting so I called in again issuing time of my very busy day to find out why has my line not being activated yet?? So I called and I was put through to the billing department and spoke to a supervisor named WASEEMAH. she then gave me an entirely different story from what JESSE gave me and now I spent half of my very busy day wasted and now extremely upset for the fact that if I was given false information from JESSE and was given reassurance that my line will be active in the day. This has happened more than just the one occasion with me and TELKOM and now I have took more time out of my day to write this complaint of *********** people who gave me false hope. I am not happy at all and this is unacceptable