Telkom gives disabled pensioner terrible customer service

I took the black friday deal on Samsung A33 at Telkom. When I wanted my info transfered from old Samsung to New Samsung I was told it's Tuesday and Samsung guys don't work on a Tuesday I can come back any day including Sunday. I went up today which is a Thursday and I now get told no rep today I must go to Samsung shop. I never received my free gifts that was advertised with the deal neither The guy that assisted me today just said it's not Telkom to blame for no rep today they have no control over Samsung, yet a male and female rep was standing at the door in Samsung uniform. Telkom has really been taking me for a fool and as a disabled pensioner I really struggle to manage to pay out R200.00 on Uber up and down everytime. Very upset with Telkom Direct Somerset West