Telkom gives customers the worst service ever.

I have a query with Telkom mobile from November last year and TO DATE HAS NOT BEEN RESOLVED.All i have been hearing is dont worry we are working on your case.Numerous cases has been opened but none has resolved my query.Ivan Naidoo from the Telkom store in Musgrave has mis informed me as a customer and this has resulted in my account been suspended.I was told by staff from the customer care dept. that i will definately get a call from their managers Menzi Magubane and Siwze Dlamini on different occasions but i have still not been contact.Telkom feels that they can just debit my account as they feel.I request that someone who has the AUTHORITY TO MAKE DECESIONS contact me and resolve my query.Telkom does not know the meaning of CUSTOMER SERVICE.I am highly frustrated at Telkom who cannot resolve a simple query.