Telkom gives customers the silent treatment when there are issues.

Really disappointed with the silent treatment I'm receiving from Telkom. My line went dead suddenly last Monday, which frankly wasn't unusual as its been off and on for a few months (with no explanations), when it wasn't back on by Tuesday night I logged a fault. I received an automated response via SMS and that is the last contact I received. No progress reports, no indication of the fault, nothing. I contacted the online 'talk to an agent' after 2 days had passed, all they could tell me was that it had been received and was a cable fault, and that the repair was in progress, and that someone would contact me very soon. After another 2 days had passed, I phone 10210, and get the same story. It can't be escalated because it has already been escalated to cable department. After another 2 days I go to the Telkom store itself to try get answers. Same story. Its with cable department, someone will contact you. Today is now 3 days after that, and still no contact. Contact 'talk to an agent' again. Its in progress, someone will call you soon. No explanations, no time to repair, just sorry, sorry, sorry. This is not good enough. This isn't service.